Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, Sheila Heen of the Harvard Negotiation Project
(Full checklist and example below)I have tried to keep the notes as neat as possible. You can find another great summary here –http://www.fscanada.org/wp-content/uploads/2013/12/Difficult-Conversations-Summary.pdf 3 Conversations – What Happened, Feelings, Identity1. The “What Happened?” Conversation. Most difficult conversations involve disagreement about what has happened or what should happen. Who said what and who did what? Who’s … Read more