Powerful Phrases for Dealing with Difficult People by Renee Evenson (Summary)
– You’ll become familiar with the five-step process to resolve conflict of any kind. In addition, you’ll develop the ability to work through problems with 30 types of difficult behaviors and personalities.– Employees who are able to stay calm and approach conflict in a self-controlled, thoughtful manner are viewed more positively by coworkers and bosses.– … Read more